layiq
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Tampa - FL - US; Tampa - FL
Source: Bristol Myers Squibb careers · View original posting
From Bristol Myers Squibb's posting. “We” and “our” refer to the employer.
At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.
This is work that transforms the lives of patients, and the careers of those who do it.
We are seeking a highly skilled and detail-oriented Process Quality Analyst to join our Process Engineering team. As the Quality Analyst, you will play a crucial role in supporting the highest standards of quality across our People Services operations. You will be responsible for monitoring, supporting, and overseeing quality assurance measures to enhance efficiency, reduce defects, data quality, and optimize overall performance.
Impact Event Management System Oversight
Maintain the comprehensive Impact Event Management System (IEMS) for service-related matters.
Work closely with teams across the organization to identify and document service quality issues.
Analyze issue data to identify trends, root causes, and opportunities for improvement in service delivery.
Review and recommend improvements to the IEMS based on customer feedback and observations.
CAPA Management
Oversee the Corrective Action Preventive Action (CAPA) process for service quality.
Collaborate with teams to develop effective corrective and preventive action plans for service-related issues.
Monitor and ensure timely implementation of CAPAs in service operations.
Verify the effectiveness of CAPAs through follow-up and data analysis.
Process Improvement
Identify process inefficiencies in service delivery and work with relevant teams to streamline operations.
Support Process Engineering Team with process documentation.
Develop and implement quality improvement initiatives based on CAPA findings and issue log analysis.
Monitor the progress of service improvement projects and report on results.
Training and Development
Train, team members on CAPA processes and best practices for delivering high-quality service.
Conduct regular training sessions and workshops to enhance staff knowledge and skills in service quality management.
Reporting and Analysis
Generate and analyze reports on issue logs, CAPA progress, and service quality metrics.
Provide regular updates to senior management on service quality performance and improvement initiatives.
Compliance
Ensure compliance with industry regulations and standards related to service quality.
Stay informed about industry trends and best practices in service quality management.
Compensation
Tampa - FL - US: $66,390 - $80,443
 The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws.
Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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