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San Francisco, CA; SFO Airport
Source: Alliance Ground International careers · View original posting
From Alliance Ground International's posting. “We” and “our” refer to the employer.
Airport Butler is a premier Concierge company providing signature services to customers in Airports all over the United States and Canada. The offering is independent from airlines and customized for each client, regardless of traveling class, who wishes personalized service and extra care when arriving, departing, or connecting through an airport. We offer our services to executives, inexperienced travelers, families, Senior Citizens, celebrities, and small group travel.
Our clients buy these services via our website, reservation center, and travel agencies.Whether adding an extra touch of comfort, convenience, or a sense of luxury, an Airport Butler Concierge exceeds our client’s expectations by executing white-glove service in a fast-paced environment!
Key responsibility is to ensure total client satisfactionGreet and assist clients curbside, at airport gates, or arrival halls and escort them to their desired next points within the airportKnowledgeable about all airport amenities such as restaurants, services, retail locations, airline ticket counters, and gate informationDevelop and maintain professional rapport with regulating agencies and airlines within the airportExhibit utmost confidentiality with clients and client informationMaintain strict adherence to escorting protocol
within the airportUtilize the reservation system for managing all client servicesPreferred Qualifications:Multi-lingualA passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skillsDemonstrated ability to have proactive problem-solving techniquesDemonstrated ability to collaborate with other employees to overcome abnormal situationsHigh level of cultural awarenessDirect experience in higher-end or VIP services in the hospitality industry in order to recognize the high-value
customerExcellent internal and external customer service skills to handle all client’s needs, concerns, and accommodationsAbility to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting serviceAdapt to an ever-changing environment and be resilientAirport and/or airline hospitality service experience would be a strong asset
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