layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Resident Director at PeakMade Real Estate, Tempe, AZ

Maintain an excellent customer service relationship with residents, prospects and community visitors.
Ensure property compliance with national branding, programs and marketing goals
Assist in the recruiting and interviewing efforts of all personnel
Build relationships with Universities and local organizations through presentations, events, etc.
Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
Work with the Property Manager to assist on-site staff in building relationships with external customers
Adhere to established company standards for screening applicants and guarantors for residency
Responsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property tours
Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing
Adhere to established company standards for screening applicants and guarantors for residency
Assist current residents and guarantors with completion of online renewal paperwork
Assist residents with the move-in, move-out transfer and lease take over process
Prepare and ensure staffing schedules are consistent with community needs
Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages
Conduct effective weekly team meetings
Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager
Provide training and motivation to staff and ensure group training sessions are conducted as needed
Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions
Maintain thorough product knowledge of the property and competition leasing and retention efforts
Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager
Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager
Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager
Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary
Address complaints and resolve issues in a timely and professional fashion
Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
Participate in property inspections, quarterly, move-in and move out
Contribute to the general upkeep and cleaning of office, common areas and model
Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager
Additional responsibilities as required

Resident Director

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