Knowledge, Skills and Abilities:
Technical competencies:
Strong HCM/ATS experience and proficiency with business applications, Microsoft Office suite, Google suite, etc. Demonstrated ability to manage sensitive issues with professionalism, confidentiality, and care. Experience leading an HR initiative/program.
Trust and Accountability
Understands the link between own job responsibilities and overall organizational goals and needs.
Accepts responsibility for all outcomes of own work.
Looks beyond the requirements of own job to offer suggestions for improvements of overall organizational operations.
Takes ownership of job responsibilities, seeks and integrates feedback, and communicates proactively when assistance is needed or issues to expected timelines arise.
Cooperates and works to gain support and commitment from others when performing tasks.
Develops trusting relationships with others within and outside of
the team through strong communication, collaboration and
accountability.
Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
Operational and Organizational Insights
Considers organization's capabilities, mission, vision, values, and strategic goals and objectives in work efforts.
Knows capabilities, capacities and constraints of the organization.
Reviews external information and news to learn about political and social issues that might affect the organization.
Knows both when and how to effectively escalate issues that warrant immediate attention.
Understands relevant policies and procedures and their integration in work activities.
Utilizes network to collaborate on issues requiring specific influence or expertise.
Analyzes data to make sound decisions and explores opportunities to integrate technology into HR processes and services.
Customer Focus
Works to gain insights into customer needs.
Balancing the needs of customer expectations and delivering on solutions.
Establishes and maintains effective customer relationships.
Reliably resolves customer issues and requests fully and quickly.
Leverages customer point-of-view when identifying priorities and presenting solutions.
Sets expectations for delivery and quality with customers.
Articulates impacts to customers completely and in a timely fashion.
Communication
Always demonstrates empathetic, attentive listening.
Asks thought-provoking questions to peers and superiors to clarify and align understanding.
Regularly checks for understanding.
Takes action based on understanding.
Expertly demonstrates understanding of audience by custom-tailoring messaging and style.
Engages audience effectively.
Adjusts style and messaging on the fly if necessary.
Helpful and timely when providing information.
Collaborative Problem Solving
Effectively and reliably solves problems.
Consistently delivers high-quality work products on time in the field of service, while effectively solving problems and developing new technical skills for personal and team benefit.
Demonstrates proficiency in solving problems requiring a developed understanding of disciplines, using judgment to provide solutions of moderate scope and complexity.
Actively contributes to team goals by providing ideas, participating in team activities, and resolving conflicts positively and constructively.
Coordinates efforts with stakeholders early and often to ensure awareness, share information, and provide updates until completion.
Builds effective networks across teams and departments, identifying when to escalate issues to senior professionals.
Courage
Draws sound, fact-based conclusions, particularly when under pressure or faced with ambiguity.
Demonstrates ability to influence others when appropriate.
Anticipates impact to projects and/or work when there is a shift in strategic direction.
Remains calm and focused, maintaining composure, when things are uncertain.
Develops scenarios or options in response to uncertain conditions to anticipate possible outcomes.
Shifts gears when presented with new information, priorities, and/or direction.
Works to achieve task or project outcomes even when the complete picture or scope is unknown.
Exhibiting Leadership
Evaluating the organization's readiness for change through surveys, interviews, and assessments.
Making informed decisions based on data, analysis, and consultation with relevant stakeholders.
Offering coaching and support to managers and leaders to help them effectively lead their teams through change.
Providing support and resources to help employees adapt to change and overcome resistance.
Certificates and Licenses Required
SHRM-CP / PHR preferred.
