Network Office Coordinator

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.

When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About the Role

Reporting to the Workplace Experience Manager, the Network Office Coordinator is the first point of contact at Success Academy’s Network Office. You create a welcoming, professional environment for staff and guests and handle daily reception, visitor check-in, mail, supplies, room reservations, and meeting logistics.

The Workplace Experience Manager sets office standards, manages budgets and vendor performance, and leads facilities projects. You carry out approved procedures, coordinate assigned work, and flag issues requiring the manager’s attention. The right person is warm, reliable, attentive to detail, and anticipates needs before being asked.

Key Responsibilities

• Reception and Customer Service
• Deliver warm, polished, and responsive service to staff and guests.
• Staff the front desk, answer and route calls, check in guests, notify hosts, and receive and distribute mail and packages with accuracy and care.
• Arrange front desk relief with the Workplace Experience Manager before breaks, walkthroughs, restocking, event support, or other duties away from reception.
• Anticipate the office and meeting needs of leaders and executives, confirming arrangements and resolving potential issues in advance.
• Follow office and visitor access procedures with tact and discretion. Protect confidential visitor and employee information, direct access or security concerns to Security, and follow approved emergency procedures. Respond to routine requests promptly and follow through to resolution.
• Building Partnerships and Cross-Functional Coordination
• Build productive working relationships with building management, porters, facilities staff, vendors, and the Help Desk under the direction of the Workplace Experience Manager.
• Communicate service needs clearly, submit and monitor maintenance requests, and confirm completion. Escalate urgent conditions, overdue work, and recurring problems to the Workplace Experience Manager.
• Partner with internal departments to address shared operational needs.
• Keep staff and the Workplace Experience Manager informed of service changes, assigned project progress, and issues affecting the office experience.

Day-One Health & Wellness:

Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.

Financial Security:

403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.

Time to Recharge:

Generous paid time off, paid holidays, and paid parental leave.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.