Senior Human Resources Generalist

About Pacific Health Group

At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person’s journey, and offering support without judgment.

Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life.

Our Core Values

Speak with integrity—clear, respectful, and honest in every interaction.

Embrace innovation, trying new ideas, learning fast, and improving care.

Own our roles, staying accountable for outcomes and documenting accurately.

Build genuine connections with members, families, and teammates through empathy and cultural sensitivity.

Lead with trust by being consistent, transparent, and following through.

Celebrate wins together, recognizing individual and team achievements.

Collaborate with purpose, partnering across departments and with community providers to solve problems.

Ask for support and offer support, because thriving together is how we serve our members best

Role Overview & Impact

The Senior Human Resources Generalist position conducts workplace investigations, advises managers on performance and corrective action, supports leaves and accommodations, interprets policies, leads assigned HR projects, and helps ensure consistent HR practices across the organization.

The Senior HR Generalist works independently within established policies and serves as a senior resource to the HR team. This is an individual contributor position that reports directly to the Human Resources Manager.

Key Responsibilities

• Core Responsibilities
• Employee Relations and Investigations
• Serve as an HR resource for employee relations concerns involving performance, conduct, attendance, communication, workplace conflict, and policy violations.
• Interview employees and witnesses, review relevant documentation, and prepare investigation summaries and recommendations.
• Maintain accurate and confidential employee relations records.
• Facilitate conflict-resolution discussions when appropriate.
• Identify employee relations trends and recommend proactive solutions.
• Escalate high-risk, executive-level, or legally sensitive matters to the Human Resources Manager.
• Performance Management and Manager Support
• Advise managers on performance concerns, employee conduct, attendance, documentation, and policy application.
• Review HR documentation for accuracy, consistency, and professionalism.
• Support managers with clear expectations, effective feedback, and appropriate follow-up.
• Coordinate with the Human Resources Manager before high-risk corrective actions or involuntary terminations.
• Identify recurring management challenges that may require additional training or support.
• Leave and Workplace Accommodations
• Provide advanced support for complex leave, return-to-work, and workplace accommodation matters.
• Partner with the HR Generalist on cases involving overlapping leaves, recurring absences, medical restrictions, or complex employee circumstances.
• Coordinate the interactive process for workplace accommodations as assigned.
• Communicate with employees and managers regarding documentation, available options, and next steps.
• Document accommodation discussions and approved outcomes.
• Escalate potential denials, undue-hardship concerns, or high-risk decisions to the Human Resources Manager.
• Policy and Compliance
• Interpret and explain HR policies to employees and managers.
• Promote consistent application of policies across departments.
• Draft and revise HR policies, procedures, forms, templates, and employee communications.
• Support personnel-file, documentation, leave, employee relations, and compliance audits.
• Identify potential compliance risks and recommend corrective action.
• Assist with agency inquiries, claims, audits, and legal-document requests as directed.
• Maintain current knowledge of California employment practices and HR best practices.
• Employee Lifecycle Support
• Provide advanced support for onboarding, promotions, transfers, compensation changes, performance management, leaves, accommodations, and separations.
• Support involuntary separations and sensitive exit interviews.
• Identify retention concerns and recurring employee-experience themes.

Requirements

• Skills That Set You Apart
• Required Qualifications
• Bachelor’s degree in Human Resources or a related field.
• 5+ years of progressive HR generalist experience in complex employee relations environments.
• Strong working knowledge of California employment law, with experience in leave administration and workplace accommodations.
• Experience conducting workplace investigations and advising managers on corrective action.
• Proficiency with HRIS platforms, including Paycom, and ATS platforms, including Workable or similar systems.
• Eligible to work in the United States.

Preferred Qualifications

• Experience working in a startup or high-growth environment.
• Healthcare industry experience.
• Professional HR certification (SHRM, HRCI, or equivalent).