layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Support - API Implementation
FICS, Inc.
Addison, TX, US
Source: FICS, Inc. careers · View original posting
- Employment
- full time
Employer job description
From FICS, Inc.'s posting. “We” and “our” refer to the employer.
Financial Industry Computer Systems, Inc. (FICS®) is seeking an API Implementation Customer Support member to join our mortgage technology team. You'll be the first line of expertise for our customers building integrations against our API products. This is a hands-on, developer-facing support role. You won't just field tickets; you'll reproduce bugs in C#, test endpoints before every release, write the documents your customers rely on, and present at our annual Users' Conference.
If you love explaining why an API returns a 422, not just that it does, this is the seat for you.
What You'll Do
- Customer Support & Communication – Manage all inbound support inquiries—calls, e-mails, and chat tickets—across FICS API product lines, diagnosing root causes, logging resolutions, and escalating high-severity issues to engineering with clear reproduction steps and C# code samples. Build ongoing customer trust through timely, empathetic communication and proactive check-ins with customers who haven't reached out in three or more months.
- Technical Support & API Testing – Reproduce and isolate API integration issues using C#, Postman, or equivalent HTTP clients, and execute regression and acceptance test suites prior to each release. Document and file defects with clear reproduction steps, expected vs. actual results, and severity classification.