layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Associate Director Product Manager at OneMain Financial

Own the Digital App experience for our Card Collections and Recovery Customers. Drive new ideas fleshed out with business cases to help drive Net Credit Loss Savings.
Aligning closely with our digital communications that drives our customers into the application experience ensuring a cohesive experience to drive conversion.
Have a testing mindset looking at our Payment Plan journeys and optimize with A/B testing framework.
Work with the team whether that’s internal employee experience or digital customer facing to uncover their motivations, provide helpful solutions, and remove friction so they can more effectively ‘get jobs done’ with our products. You’ll achieve this by creating a roadmap of innovative ideas and seamless journeys that help customers engage with us and allow OneMain team members to interact with them.
Own the execution part of the Collections Roadmap working closely with your technology partner.
Dive into the data and analytics to identify new opportunities to help drive strategic thinking.
You’ll partner with our Operations team to identify opportunities to shift costly interactions away from our team members and towards instances where they can digitally self-serve.
You’ll collaborate closely with cross-functional leaders throughout Engineering, Design, Operations, and Collections Strategy to ensure the alignment, prioritization, and execution rhythm across launches. Together you’ll discuss trade-offs between projected outcomes, sequencing initiatives within your backlog, and the impacts from recent regulatory guidance.
You’ll live the data, so it informs all aspects of the product and development process from outlining strategic direction, defining customer intent, creating solutions, and validating hypotheses through experimentation. But you’ll also know when to balance this with your product intuition and deep customer knowledge.
You’ll communicate status updates, strategic risks and key dependencies, progress against objectives, and win both sideways to your team members and up to senior leadership. You’ll become a critical voice for the team helping clarify the strategy and amplify their great work.

Associate Director Product Manager

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