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Remote, USA
Source: Zūm careers · View original posting
From Zūm's posting. “We” and “our” refer to the employer.
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (
Zūm CMX
™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry –
Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX
. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
Zum provides safe, reliable, technology-enabled student transportation for school districts. We are growing quickly: new districts, new yards, and new markets launch while existing ones are still being built out. The VP of Operations runs a multi-market in the east region P&L, leads general managers and their teams, and owns the operating rhythm that keeps buses running safely and on time.
This is a hands-on, start-up-mode role for someone who can build, manage the process, and still step into a yard and roll up their sleeves when needed.
OPERATING RHYTHM
Route coverage, dispatch, on-time performance, driver safety messages, same-day escalations
KPI release and action plans, labor review, customer launch calls, payroll dashboard review, AR collections
Safety themes, union dues and benefits compliance, forecast-to-actual review, liquidated damages reconciliation
Back-to-school readiness, budget planning, renewals, 45-day scaling forecast
Involvement in bargaining, grievances, discipline, incident investigations, service-disruption planning
START-UP MODE
Own the handoff from Sales through Day One and stabilization:
Review contracts, pricing, and commitments with Sales, Legal, and Finance
Name an owner and build backward from first day of service
Size teams including spares; lead recruiting, CDL training, and background checks
Determine CBA coverage and set up payroll and benefits
Launch meetings, dry runs, and written scope changes
Provide go-live support, move to steady-state KPIs, and hold a post-launch review
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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