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Oklahoma City, OK
Source: Digi Security Systems careers · View original posting
From Digi Security Systems's posting. “We” and “our” refer to the employer.
Company Overview
Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for public and private partners. We’ve built our reputation on innovation and reliable service, and we’re known as the industry’s experts.
Position Overview
We are seeking an experienced Lead Technician to join our operations in the Oklahoma City, OK area. The Lead Technician supports the execution of every Digi installation project as the Project Lead’s right hand on site, stepping up to lead when the Project Lead is absent, and leading a small team of installers on small to medium jobs. Lead Technicians also handle quick-resolve service work that protects partner trust between projects. The work is hands-on, partner-facing, and central to how Digi delivers.
This role reports to the Project Lead.
This individual must have at least 2-3 years of direct experience in the installation of Access Control, CCTV, and/or Burglar Alarms in a large-scale commercial setting, such as schools, hospitals, warehouses, etc. Work is primarily located in the OKC area, but Digi occasionally travels throughout the Oklahoma and Texas region.
Main Responsibilities
Serve as right-hand support to the Project Lead on installation projects, stepping up to lead the site in the Project Lead’s absence. Lead a small team of installers on small to medium jobs, setting the pace and the standard for the work.
Responsible for the professional installation of cabling, access control components, CCTV systems, and motion/intrusion/alarm systems. Lead by example by upholding the highest installation standards in the industry, delivering work that holds up, with rework tickets within 60 days of completion kept under 5% for the team.
Deliver quick-resolve service calls between projects, troubleshooting and resolving issues promptly to protect partner trust.
Read and understand technical drawings, assigned project documentation, and work orders, including scope of work. Plan and complete work efficiently, keeping labor hours within 10% of budgeted hours.
Safely operate various hand tools, work at heights on ladders and lifts, and maintain safety standards on-site and off, with a goal of zero recordable safety incidents. Keep accurate truck inventory.
Complete computer program entry and job documentation on the same day the work is done (95% or better), providing written support in compliance with regulations and clearly conveying information to the team.
Respectfully communicate with coworkers and the Project Lead on daily progress, and document all necessary information.
Represent Digi professionally in front of partners on every job and service call. Consistently communicate with the Project Lead and Project Manager to ensure complete partner satisfaction.
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