Production Support Engineer – Connect & RAMP

Job Title:

Production Support Engineer – Connect & RAMP

Key Skills:

Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support

Experience:

3–8 YOE.

Location:

LATAM

Mode:

Remote

We at

Coforge are hiring

Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.

Key Responsibilities

• Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
• Monitor application and infrastructure performance to minimize downtime and support SLA compliance.
• Troubleshoot production issues by analyzing server and application logs.
• Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.
• Write and execute SQL queries for data investigation and troubleshooting.
• Support application deployments using Jenkins and use GitHub for code review and debugging activities.
• Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.
• Configure monitoring alerts and dashboards and contribute to alert optimization.
• Support the setup of tools and required infrastructure.
• Required Skills & Qualifications
• 3–8 years of relevant experience in Production Support or Application Support.
• Advanced knowledge of Oracle Database.
• Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.
• Experience working with Linux-based infrastructure and cloud services.
• Strong monitoring, troubleshooting, and server log debugging skills.
• Experience with monitoring tools such as Splunk and/or Dynatrace.
• Experience creating alerts and dashboards and optimizing monitoring alerts.
• Experience working with ITIL processes, including Incidents, Problems, and RFCs.
• Experience with GitHub for code debugging and Jenkins for deployments.
• Preferred Skills: Experience supporting business-critical production applications.
• Familiarity with CI/CD processes and deployment pipelines.
• Experience in proactive application monitoring and incident prevention.
• Posted On: 16-10-2026
• At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.