Strategic Client Partner, Clinical

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems.

To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.

As part of H1’s hiring process, all candidates are required to participate in an in-person final interview. Depending on your location, this may require travel.

The Commercial team at H1 plays a crucial role in creating that future. It is our role to work in partnership with our colleagues and our customers to understand the most valuable products we can deliver to the market. We strive to deeply understand our customers’ needs, and our users’ workflows, to solve their problems in simple and novel ways.

WHAT YOU'LL DO AT H1

• As a Strategic Client Partner, you will be a member of the H1 Account Team helping support Eli Lilly. You will develop deep, trusted relationships with stakeholders at Eli Lilly, serving as the primary point of contact and product expert for H1's suite of products used by Eli Lilly. Deeply embedded in your client's organization. You will be responsible for the success of H1’s products at Eli Lilly which is measured by Eli Lilly’s satisfaction with H1’s products, renewal of the contracts of H1’s products, and expansion to using additional H1 products.

You will:

• Build trusted, consultative relationships with mid-level and c-suite stakeholders across different departments at Eli Lilly.
• Proactively monitor accounts for risk signals, including low adoption, stakeholder turnover, or competitive activity, and develop mitigation plans to protect against churn.
• Execute multi-stakeholder account strategies that drive retention, renewal readiness, and expansion, identifying and progressing ARR and Services upsell opportunities across therapeutic areas, and geographies.
• Support Executive Business Reviews by contributing account health insights, product utilization data, and strategic expansion narratives that demonstrate H1's value.
• Become a deep product specialist in H1’s product suite staying current on new features, use cases, and the evolving landscape of clinical trial data needs to credibly advise customers and internal teams.
• Translate customer feedback and unmet needs to shape H1's product roadmap.
• Partner with other members of the Account Team (Account Director, Customer Success Managers, and Implementation Managers) to ensure seamless onboarding, ongoing engagement, and escalation support.

ABOUT YOU

You are a strategic, human focused professional who thrives at the intersection of data, life sciences, and building deep trusted relationships. You bring credibility and confidence when engaging stakeholders at Eli Lilly, while representing H1’s values.

REQUIREMENTS

• 7+ years of experience working at Eli Lilly in R&D, Medical Affairs, or Commercial.
• Familiarity with how Eli Lilly uses and adopts technology.
• Strong relationship-building skills, with demonstrated ability to develop trusted partnerships at both the mid-level and C-suite stakeholder level.
• Ability to work cross-functionally with Customer Success, Product, Implementation, and Legal teams to manage account health and complex situations.
• Based in Indianapolis and able to work in person at Eli Lilly’s office at least 3 days a week.