Sr Program Manager - Change Management, Hub Delivery

At Amazon, we are working to be the most Customer-centric company on earth. One customer experience we are constantly looking to take to the next level is how we fulfill and deliver orders. We are doing so by building a world-class last mile operation that exceeds the expectations of our customers by ensuring their orders are delivered quickly, accurately, and cost-effectively.

Amazon Hub Delivery enables local small businesses to partner with Amazon and provide flexible, cost-effective delivery service that delights customers globally. As an emerging Amazon Logistics delivery channel, Hub Delivery is on an exponential growth trajectory worldwide.

Hub Delivery is looking for a Change Management Sr. Program Manager to run the day-to-day governance operation through which all operational, technology, and policy changes impacting Hub Delivery partners and delivery associates are assessed, approved, and deployed across 7+ countries.

You will be the operator of the framework: processing intakes, assessing impact and risk, sizing complexity, routing stakeholder approvals through senior leadership gates, enforcing freeze calendars across global peak events, managing readiness periods, and handling exception escalations. This is a hands-on execution role. You are the person cross-functional teams come to when they need to launch a change and need to know what approvals are required, what the timeline looks like, and whether the freeze window allows it.