Client Success Coach (CSM)

We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.

If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.

About Us:

Richard Yu is an online business coach with:

100K+ subscribers on YouTube → youtube.com/richardyu1

A growing personal brand on Instagram → instagram.com/richardyuzee

Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role:

This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.

Requirements

• Here are the requirements: You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
• You will be conducting new onboarding calls daily to welcome in new students.
• You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
• Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
• You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
• You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
• WHO THIS IS FOR: A coach or mentor at heart—you love helping people
• Clear, professional communicator (spoken and written English)
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
• Sales background
• Able to handle fast-paced environments, multiple clients, and changing priorities
• Willing to grow with us long-term (3+ years)—this isn’t a side hustle
• Open to feedback and constructive coaching (we’ll train you, but we expect growth)
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

WHO THIS IS NOT FOR:

You have another full-time job or multiple freelance clients

• You struggle with structure, deadlines, or fast execution
• You dislike being challenged to improve daily