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OAKBROOK TERRACE, Illinois
Source: Exelon careers · View original posting
From Exelon's posting. “We” and “our” refer to the employer.
Who We Are
Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day.
As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers.
We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us.
Are you on for the challenge?
Primary Purpose
Monitor and supervise Customer Services bargaining unit or non-exempt line employees. Monitor daily workplan and make adjustments where necessary. Develop a workplan detailing the daily activities of the employees. Answer and discuss the more difficult customer problems. Review reports to assure the proper completion of workload. Interface with various organizations within Customer Services to ensure timely completion of work.
Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties
Direct bargaining unit or non-exempt line employees in day-to-day activities. Coordinate and evaluate scheduling of work. Schedule overtime when required. Develop scheduling process to ensure efficient completion of workload. (40%)
Evaluate and monitor bargaining unit or non-exempt line employee productivity to maximize performance. Maintain effective communication with bargaining unit or non-exempt line employees, enhance job skills and motivate employees to ensure Employee Satisfaction. (20%)
Job Scope
Direct day-to-day supervisory responsibilities over bargaining unit or non-exempt line employees.
Promotes customer and employee satisfaction
Decision-making authority is related to completion of departmental scheduled workload
Work is subject to frequent/daily review.
Impact to budget is limited and is reflective of workgroups contribution to daily workflow.
Establish, promote and maintain a safe work environment.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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