layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Manager Client Support Shared Services
Phoenix, Arizona
Source: First Citizens Bank careers · View original posting
Employer job description
From First Citizens Bank's posting. “We” and “our” refer to the employer.
Overview
This is a hybid role that will work in office 3 days per week and 2 days remote. This role will be located in Phoenix, AZ.
The Manager Client Support Shared Services leads a team delivering real-time support for consumer and/or business clients, executing routine and complex servicing tasks across channels, coordinating across partners as needed, and ensuring end-to-end ownership through resolution. The Manager is accountable for team performance, service quality, and consistent execution of Service Excellence standards (Fast, Accurate, End-to-End Ownership, Great Communication, and Made My Day).
Responsibilities & Qualifications
- Duties & Responsibilities: Service Excellence Leadership - Lead and coach consistent execution of Service Excellence standards (Fast, Accurate, End-to-End Ownership, Great Communication, and Made My Day). Inspect Service Excellence performance through regular routines and provide coaching based on findings. Model end-to-end ownership and communication excellence when engaging with customers, bankers, and partners. Identify opportunities to elevate the overall client and banker experience across the team.