Integrated Operations Center Manager

Value Proposition

Our values define us and our culture inspires us to change lives for the better.

Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities.

We champion a culture of continuous learning, work-life integration, and inclusion.

We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows:

• DC, DE, MD, NJ, PA, VA
• .  Must have the ability to travel to be onsite at our headquarters location in Lancaster, PA.

Lead the Integrated Operations Center (IOC), serving as the enterprise command center for cybersecurity operations across information security, fraud defense, major incident management, and operational resilience. Direct the coordinated detection, investigation, containment, and recovery of cyber threats, fraud activity, and critical technology disruptions through the integration of Security Operations, Fraud Operations, Threat Intelligence, IT Operations, and Business Continuity functions.

Ensure effective incident command, stakeholder communications, regulatory awareness, and service restoration while driving continuous improvement in threat detection, fraud prevention, cyber resilience, and enterprise risk reduction.

Responsibilities

• Lead daily operation of the Integrated Operations Center.
• Develop and maintain operational processes supporting cyber, fraud, physical security, network operations, and financial crime monitoring activities.
• Ensure timely identification, escalation, and response to security, operational, fraud, and resilience-related events.
• Establish integrated incident management processes and escalation procedures across participating business functions.
• Ensure appropriate coordination during enterprise incidents, crisis events, and major operational disruptions.
• Establish enterprise situational awareness capabilities through aggregation and correlation of information from multiple monitoring functions.
• Develop operational reporting and executive dashboards identifying trends, emerging threats, and operational risks.
• Facilitate coordination of cyber threat intelligence, fraud intelligence, and external intelligence sources.
• Improve enterprise visibility into cross-domain threats that impact multiple business functions.
• Develop operational standards, procedures, metrics, and service level objectives.
• Identify opportunities to enhance monitoring, automation, orchestration, and event correlation capabilities.
• Support strategic planning and roadmap development for Integrated Operations Center capabilities.
• Establish performance measurements to evaluate operational effectiveness.
• Manage operational personnel, schedules, and staffing requirements.
• Provide coaching, mentoring, and professional development for assigned team members.
• Support budget planning and resource prioritization.
• Maintain collaborative relationships with internal and external partners.

Qualifications

• Education
• Bachelor's Degree or the equivalent experience. Specialty: information security, information technology, criminal justice, risk management, or related field. (Required)
• Experience
• 8 or more years technology security or operations, fraud, risk or incident management experience. (Required)
• Certifications
• CISSP CISM GIAC certifications, Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Certified Business Continuity Professional (CBCP). (Preferred)
• Knowledge, Skills, and Abilities
• Strong analytical and management skills (Required)
• Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.

This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Responsibilities

• Lead daily operation of the Integrated Operations Center.
• Develop and maintain operational processes supporting cyber, fraud, physical security, network operations, and financial crime monitoring activities.
• Ensure timely identification, escalation, and response to security, operational, fraud, and resilience-related events.
• Establish integrated incident management processes and escalation procedures across participating business functions.
• Ensure appropriate coordination during enterprise incidents, crisis events, and major operational disruptions.
• Establish enterprise situational awareness capabilities through aggregation and correlation of information from multiple monitoring functions.
• Develop operational reporting and executive dashboards identifying trends, emerging threats, and operational risks.
• Facilitate coordination of cyber threat intelligence, fraud intelligence, and external intelligence sources.
• Improve enterprise visibility into cross-domain threats that impact multiple business functions.
• Develop operational standards, procedures, metrics, and service level objectives.
• Identify opportunities to enhance monitoring, automation, orchestration, and event correlation capabilities.
• Support strategic planning and roadmap development for Integrated Operations Center capabilities.
• Establish performance measurements to evaluate operational effectiveness.
• Manage operational personnel, schedules, and staffing requirements.
• Provide coaching, mentoring, and professional development for assigned team members.
• Support budget planning and resource prioritization.
• Maintain collaborative relationships with internal and external partners.

Qualifications

• Education
• Bachelor's Degree or the equivalent experience. Specialty: information security, information technology, criminal justice, risk management, or related field. (Required)
• Experience
• 8 or more years technology security or operations, fraud, risk or incident management experience. (Required)
• Certifications
• CISSP CISM GIAC certifications, Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Certified Business Continuity Professional (CBCP). (Preferred)
• Knowledge, Skills, and Abilities
• Strong analytical and management skills (Required)