Account Manager

About Huzzle

At Huzzle, we connect talented B2B sales professionals with leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from fast-growing startups and digital agencies to tech-driven businesses in industries such as SaaS, MarTech, FinTech, and EdTech. We match top sales talent with full-time, remote opportunities where they work directly as part of client teams, with ongoing support from Huzzle throughout their journey.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are looking for a proactive, detail-oriented Account Manager to oversee a diverse and growing portfolio of clients. In this role, you will focus on strengthening client relationships, improving customer retention, driving product adoption, and building long-term partnerships. This is a dynamic, fast-paced opportunity for a strong communicator who can effectively manage multiple accounts while delivering an exceptional client experience.

You will play a key role in the team’s success by understanding client needs, aligning them with our solutions, and ensuring ongoing value and satisfaction.

Key Responsibilities

• Manage and strengthen relationships across a high-volume portfolio of client accounts, driving long-term satisfaction and retention.
• Serve as the primary point of contact for assigned clients, addressing queries and resolving issues promptly and effectively.
• Identify opportunities to expand accounts and drive growth through proactive engagement and strategic recommendations.
• Track account health indicators, identify potential churn risks, and implement proactive retention strategies.
• Lead the onboarding of new clients, ensuring a smooth transition and helping them realize value from the product or service as quickly as possible.
• Work closely with internal product and support teams to communicate client feedback, address concerns, and contribute to product and service improvements.
• Keep client interactions, account updates, and pipeline activity accurately documented in the CRM.

Requirements

• At least 3 years of experience in Account Management, Customer Success, or a related client-facing role.
• Proven ability to manage a large portfolio of clients while maintaining high service standards and strong relationships.
• Excellent organizational and time-management skills, with the ability to prioritize competing demands in a fast-paced environment.
• Strong communication and interpersonal abilities, with a knack for building trust and rapport with clients.
• A demonstrated track record of achieving or exceeding client retention, satisfaction, and account growth targets.
• Strong analytical skills, with the ability to interpret data, identify trends, and communicate meaningful insights to stakeholders.