Unified Collaboration (UC) Engineer

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.

In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

Verizon is seeking Unified Communications Engineers to support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure. The Unified Communication Engineer will serve as subject matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support. Candidate will utilize a broad knowledge of unified communications, network, server, and telecommunications to design, configure, implement and troubleshooting of Navy’s unified communications systems and applications.

Responsibilities include Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and resolving problems.

Responsibilities will include:

• Working as part of UC Team to maintain enterprise Cisco voice, video, presence systems.
• Understanding the codecs, protocols of Cisco and Ribbon technologies.
• Implementing of Cisco / Ribbon gateways.
• Helping with basic Network troubleshooting.
• Creating, maintaining and updating documentation of voice/video systems.
• Supporting IP communication networks in operations.
• Mentoring and developing junior personnel.
• What we’re looking for...
• You’ll need to have: Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Active Secret Security Clearance or the ability to obtain it.
• Located near a NAVY base (i.e. San Diego or Norfolk, etc)
• DOD 8570 Compliant - Security+
• Federal Gov or Military Agency experience in Telecom space
• Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience
• Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite
• Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco
• Meeting Server (CMS) CUCM IM and Presence Services, Cisco Unified Attendant, Cisco
• Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS)
• Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics
• Proven experience and solid understanding of SIP and PRI circuits
• Even better if you have one or more of the following: Bachelor’s/Master’s degree in Computer Science/Information technology.
• Strong knowledge of networking principles
• Excellent testing and troubleshooting skills
• Strong verbal and written communication
• Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures and network assessments.
• If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

If you believe this job posting is missing information required by the Virginia wage or salary range transparency law, please report it via vz.tatc@verizon.com .

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity