UX Program Manager, Payments Platform

About the job

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $132000 - $189000 (USD) + 15% bonus target + equity + benefits

Learn more about

benefits at Google.

Responsibilities

• Provide operational excellence across UX teams while building strong collaborative relationships with stakeholders across program work.
• Develop plans to assess continuous improvement opportunities for UX programs and processes by collecting and analyzing data for insights.
• Define metrics that drive a culture of user-centered development, establish baselines, and track UX impact based on program needs.
• Scale, prioritize, and independently execute project plans end-to-end to optimize resourcing, time, and funding investments.
• Manage sprint and capacity planning within design operations, facilitating cross-functional collaboration with UX disciplines and Engineering teams.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 4 years of program management experience within design or UX organizations.
• Experience with User Research, or Research focused tools and user centered methodologies.

Preferred qualifications:

• Experience with the product development lifecycle.
• Experience analyzing data and delivering recommendations for improvement.
• Experience managing risks (e.g., operational, product, team health).
• Experience working with payments platforms, FinTech, advertising, or cloud providers.
• Experience managing operational, product, and team health risks in a highly matrixed environment.