Property Manager

CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, incorporating data and technology with hyperlocal customer service to all units.

We are seeking a dedicated and Property Manager to oversee the overall operational success of our residential properties, focusing on resident and customer satisfaction. The ideal candidate will manage and develop team members for personal and professional growth while demonstrating exceptional leadership skills in a challenging environment.

Responsibilities

• Own a geographic area of buildings within specific geographic area
• Conduct property showings and assist in the leasing process, including negotiating lease terms and upselling property features.
• Follow-up on maintenance / repair requests and ensure properties stays in excellent condition
• Address resident complaint phone calls and follow-up, ensuring continuing resident satisfaction
• Collect monthly rents and administer collection procedures when needed
• Perform routine drive/walk by of properties at various times throughout the day/night
• Develop positive relationships with tenants to foster community engagement and satisfaction.
• Navigate, update, and work effectively in Appfolio software environment; Any projects or additional duties as requested.
• Most have own reliable automobile to transport between buildings.

Requirements

Qualifications / Minimum Skills to Apply:

• Proven experience in property management or a related field is preferred.
• Strong knowledge of real estate administrative processes and relevant laws.
• Excellent negotiation skills with the ability to upsell property features effectively.
• Exceptional customer service skills with a focus on tenant satisfaction.
• Proficient in property maintenance management and coordination.
• Strong phone etiquette and communication skills are essential for effective tenant interactions.
• Working knowledge of Microsoft Excel, Word, and Mobile Communication
• Willingness to work flexible schedule as needed to show units
• Access to reliable automobile - REQUIRED
• Exceptional leadership and team development skills.