Leave of Absence - Senior Manager

Leave of Absence - Senior Manager

Company:

The Boeing Company

The Boeing Company is seeking a Leave of Absence - Senior Manager to join the team in Seattle, WA or Mesa, AZ .

This manager will lead Leave of Absence (LOA) and internal Time and Attendance Operations to deliver accurate, compliant, efficient, and employee-focused services. This position owns operational oversight, performance management, escalations, data integrity, and service improvement rather than routine leave case processing. The Senior Manager leads teams, strengthens cross-functional partnerships, and drives measurable improvements in employee and manager experience.

Position Responsibilities:

Provide operational accountability for leave services administered by third party administrator, including service quality, timeliness, accuracy, employee experience, and issue resolution

• Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans
• Coordinate complex escalations and significant service failures with third party administrator and internal stakeholders
• Oversee accuracy of leave data, file feeds, and integrations with Human Resource (HR), Payroll, Benefits, and Time and Attendance systems
• Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies
• Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities
• Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes
• Maintain appropriate quality assurance, audit controls, risk monitoring, and issue-management processes
• Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations
• Oversee support for time entry, approvals, attendance and absence coding, corrections, and resolution of timekeeping issues within the team’s assigned scope
• Partner closely with Payroll to support timely, accurate pay-related data and resolution of timekeeping exceptions
• Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes
• Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution
• Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort
• Support timekeeping system enhancements, testing, implementation, and post-launch stabilization
• Define and monitor operational (Key Performance Indicators) KPIs, service standards, and improvement priorities across both functions
• Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences
• Improve process documentation, controls, cross-functional handoffs, and operational resilience
• Partner with technology teams to identify automation, Artificial Intelligence (AI)-enabled support, and digital simplification opportunities
• Balance ongoing service delivery with resource capacity, risk reduction, and transformation initiatives
• Serve as the primary operational leader for third party LOA service performance and governance
• Build effective relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders
• Translate operational issues into clear recommendations, decisions, corrective actions, and executive updates
• Lead coordinated response to significant service disruptions, integration failures, and employee-impacting issues
• Lead, coach, and develop operational teams and people leaders; set priorities, goals, and performance expectations
• Build a culture of accountability, service excellence, collaboration, and continuous improvement
• Develop capabilities in vendor governance, analytics, issue management, process improvement, and digital delivery
• Guide teams through organizational and operational change while sustaining engagement and performance

Basic Qualifications (Required Skills/Experience):

• 10+ years of experience managing leave of absence or absence management
• 5+ years of experience in benefits, compensation, and/or international HR operations
• 5+ years of experience managing or leading people or teams
• Experience addressing both customer, internal, and employee escalations
• Experience leading process evaluation and improvements
• Experience in payroll and/or timekeeping
• Experience with stakeholder management and the ability to translate business needs into technical requirements and acceptance criteria

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or equivalent combination of education and relevant experience
• Experience overseeing outsourced leave administration in a large enterprise; experience with Alight or comparable providers
• Experience leading Time and Attendance operations for large or geographically dispersed workforces
• Experience supporting union-represented populations and collectively bargained requirements
• Experience with enterprise HRIS, timekeeping platforms, payroll interfaces, and data integrations
• Experience with vendor transitions, system implementations, automation, and employee experience improvements
• Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
• Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
• Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
• Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $142,800– $207,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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