EHR Lead Vendor Manager

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The Provider Experience and Enablement Lead Vendor Manager is responsible for managing strategic EHR partner relationships and ensuring vendors deliver against business objectives, roadmap commitments, and performance expectations. This role serves as the primary relationship owner for assigned EHR partners, including Epic and other strategic vendors, driving alignment between vendor capabilities, enterprise priorities, and product initiatives.

The Vendor Lead works across product, implementation, technology, and business teams to monitor vendor performance, coordinate strategic initiatives, and maximize the value of Humana's EHR partnerships

The Provider Experience and Enablement Lead Vendor Manager manages the day-to-day relationship and strategic engagement with assigned EHR vendors and partners. Responsibilities include developing and maintaining vendor roadmaps, coordinating vendor-supported initiatives, tracking performance metrics and commitments, and driving accountability across internal and external stakeholders.

This role partners closely with product management, implementations, and technology teams to ensure successful execution of vendor-dependent capabilities and future growth opportunities. The Vendor Lead proactively identifies risks, escalates issues, evaluates new partner opportunities, and provides leadership with recommendations related to vendor performance, strategic investments, and roadmap planning.

The position exercises considerable independent judgment while managing multiple initiatives and influencing outcomes across a complex stakeholder environment

Key Responsibilities

• Serve as relationship lead for assigned EHR vendors and strategic partners
• Manage vendor roadmap alignment with enterprise priorities
• Coordinate vendor-supported initiatives and cross-functional execution efforts
• Monitor vendor performance, commitments, KPIs, and service levels
• Shepherd the development of vendor reporting, dashboards, and performance reviews
• Identify opportunities to expand vendor capabilities and strategic partnerships
• Facilitate governance reviews, escalations, and risk management activities
• Provide recommendations regarding vendor investments, priorities, and future opportunities
• Partner with Product, Implementation, Technology, and Operations teams to ensure successful execution of strategic initiatives
• Support executive relationships and long-term EHR channel growth strategies
• Use your skills to make an impact
• Required Qualifications
• 5+ years of experience in vendor management, partner management, product management and/or healthcare technology
• Experience managing cross-functional initiatives and strategic partnerships
• Experience leading vendor governance and quarterly business reviews
• Experience developing executive reporting, performance metrics, and operational governance processes
• Experience coordinating complex programs involving multiple stakeholders

Preferred Qualifications

• Bachelor's degree
• Experience working with EHR platforms including Epic, athenahealth, Oracle Health, eClinicalWorks, Veradigm, or similar vendors
• Experience with healthcare interoperability, provider technology, or payer-provider integration initiatives
• Knowledge of healthcare operations, value-based care, and provider workflows
• Experience developing strategic roadmaps and business cases
• Additional Information
• This role is "remote/work at home" and can be based anywhere in the United States.
• This role has a targeted start date of January 4th, 2027
• Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours
• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-02-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.