Senior IT Professional – Medical Devices

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The Senior IT Professional – Medical Devices is responsible for coordinating the technology lifecycle and operational support of medical devices across Primary Care clinics. This role serves as a central technology point of coordination across clinic teams, enterprise IT, security, infrastructure teams, and external vendors to ensure medical devices are implemented, maintained, supported, upgraded, and remediated effectively.The Senior IT Professional – Medical Devices is responsible for coordinating the technology lifecycle and

operational support of medical devices across Primary Care clinics. This role serves as a central technology point of coordination across clinic teams, enterprise IT, security, infrastructure teams, and external vendors to ensure medical devices are implemented, maintained, supported, upgraded, and remediated effectively.

The position provides end-to-end coordination for medical device installations, upgrades, troubleshooting, and technology-related issues, with a strong focus on minimizing disruption to providers and clinical staff. The role also drives medical-device technology compliance and risk remediation activities, including timely resolution of VITs, IOPs, vulnerabilities, lifecycle risks, and other identified compliance gaps.

Key Responsibilities

• Medical Device Operations & Support
• Serve as a senior technology point of coordination for medical devices deployed across Primary Care clinics.
• Coordinate new device installations, replacements, upgrades, configuration changes, and technology refresh activities across clinics, vendors, and enterprise technology teams.
• Lead troubleshooting and resolution of complex medical-device issues impacting providers and clinical staff, bringing together the appropriate teams to drive issues through resolution.
• Coordinate with device manufacturers and third-party vendors for technical support, maintenance, upgrades, and escalations.
• Ensure implementation and support activities are planned to minimize disruption to clinic operations and patient care.
• Internal medical-device requirements specifically call for documented operational and maintenance processes, certification where software or drivers are installed, setup/configuration documentation, functional testing, and evaluation of major firmware or software releases.
• Cross-Enterprise Coordination
• Act as the connective point across clinic operations, infrastructure, network, security, endpoint technology, application teams, procurement, vendors, and other enterprise partners.
• Establish clear ownership and drive cross-functional activities where resolution requires multiple technology or business teams.
• Facilitate technical discussions, escalate blockers, and ensure issues do not stall because ownership spans organizational boundaries.
• Maintain visibility of open device-related issues, dependencies, risks, and upcoming activities.
• Security, Compliance & Risk Remediation
• Partner with Enterprise Information Protection and other risk/compliance teams to ensure medical devices remain aligned with enterprise security and technology requirements.
• Drive medical-device VITs, IOPs, vulnerabilities, and compliance findings toward remediation and timely closure by coordinating accountable teams, vendors, evidence, and remediation activities.
• Track remediation commitments, escalate aging or blocked items, and ensure appropriate documentation is maintained.
• Coordinate response to device lifecycle risks, including vulnerabilities, unsupported software/firmware, manufacturer end-of-support, and required upgrades or replacements.

This is particularly important because medical devices are subject to asset-tracking, change-management, vulnerability-management, and lifecycle requirements, including identification and remediation of devices that are no longer manufacturer-supported.

For context, internal risk guidance defines VITs primarily around individual technology vulnerabilities, while IOPs address broader process or technology gaps and issues requiring more complex coordination. A VIT can also transition to an IOP when the issue is systemic or cannot be resolved by one team without significant coordination.

Medical Device Lifecycle Management

Support medical devices throughout their lifecycle, from implementation and deployment through maintenance, upgrades, remediation, replacement, and retirement.

Maintain awareness of the medical-device technology landscape across supported clinics, including ownership, connectivity, support status, and key dependencies.

Coordinate major firmware, software, and configuration changes with appropriate vendor and enterprise teams.

Proactively identify aging, unsupported, or higher-risk technology and coordinate remediation plans before clinical operations are impacted.

The internal standard requires clear technical and business ownership within asset tracking and specifically addresses significant device updates/configuration changes and unsupported devices as lifecycle risks.

Use your skills to make an impact

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Technology, or related field, or equivalent professional experience.

Significant experience supporting complex enterprise technology environments.

Demonstrated experience coordinating work across multiple technology teams, business stakeholders, and external vendors.

Strong problem-solving and incident-resolution skills with the ability to drive complex issues from identification through closure.

Experience with technology risk, vulnerability remediation, compliance, change management, or IT governance processes.

Strong project coordination and organizational skills with the ability to manage multiple concurrent priorities.

Excellent written and verbal communication skills, including the ability to communicate effectively with technical teams, vendors, clinic leadership, providers, and clinical staff.

Preferred Qualifications

• Experience supporting medical devices, clinical technologies, healthcare IT, or ambulatory/Primary Care environments .
• Understanding of medical-device networking, connectivity, security, and lifecycle management.
• Experience working with device manufacturers and healthcare technology vendors.
• Familiarity with vulnerability management, technology risk remediation, VIT/IOP processes, asset management, and enterprise security controls.
• Experience coordinating technology deployments across geographically distributed clinical locations.

What Success Looks Like

Providers and clinical staff have reliable, well-supported medical-device technology.

Installations and upgrades are coordinated with minimal disruption to clinic operations.

Device issues have clear ownership and are driven to resolution rather than bouncing between teams.

Vendors and enterprise technology teams are engaged quickly when issues require cross-functional intervention.

Medical-device vulnerabilities, VITs, IOPs, and compliance gaps are actively managed and closed within required timelines.

Device lifecycle risks are identified early and addressed proactively.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.

Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$80,900 - $110,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.