Service Desk Specialist

Job Description

It’s about solving problems and serving people.

Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be a part of making their day better? If so, joining Frost as a Service Desk Specialist could be right for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Service Desk Specialist , you are our user’s first line of technical support, there to help ensure an amazing IT experience. You’ll answer inbound calls, process service tickets, identify the issues, provide frontline support for Frost devices and partner with other team members to address each request. Our employees and vendors love talking to real people located here in Texas 24/7 and you will be a key asset to helping them get the assistance they need.

What you’ll do :

• Provide help and solutions, where possible, to individuals calling the Service Desk with IT issues
• Gather pertinent details and dispatch, alert, or escalate issues to technical staff or vendors to provide support to users whose problems cannot be resolved over the telephone or via email/Teams
• Provides front line support for Frost devices
• Assign new service requests to the proper information technology department
• Regularly identify repetitive faults and root cause through analysis by communicating with other groups and IT departments
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Flexible availability, including weekends
• Associate's Degree preferably in Information Technology or equivalent work experience
• 1-3 years related work experience
• Proficient in Microsoft computer applications
• Excellent written and verbal communication skills
• Demonstrated ability providing a high level of technical support across a company
• Demonstrated computer proficiency

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program

Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.