Community Health Programs Supervisor

Job Summary

The Supervisor of Community Health Programs is responsible for the direct supervision and operational oversight of Community Health Workers (CHWs), Social Navigation services, and front desk operations within the Healthier Communities South department at the Center for Wellness.  This position is responsible for supporting the effective delivery of community-based programs focused on chronic disease prevention and management, health equity, care coordination, resource navigation, and community engagement.

The supervisor oversees daily operations and staff performance while fostering a high-performing, mission-driven team that addresses social drivers of health, improves access to healthcare and community resources, and supports individuals and families in achieving their health and wellness goals.

Serving as a liaison between clinical teams, community partners, and operational staff, this role coordinates services across care settings to promote a seamless participant experience, effective service delivery, and achievement of program and population health objectives.

Essential Functions

Supervises the activities of assigned professional and support staff who are engaged in planning and prioritizing care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Supervises office operations assuring adequate levels of support for quality clinical care. Monitors clinical activity, staff productivity, and the efficiency and effectiveness of the services provided. Communicates and holds staff accountable to new policies/procedures.

Prepares, maintains, and submits reports as required. Maintains files and records.

Recruits, schedules, and supervises program / staff volunteers. Maintains documentation of staff / volunteer activities. Assesses the community members’/volunteers’ needs and develops, implements, evaluates and revises teaching strategies/educational programs.

Maintains professional relationship with providers when cases require referral for specialized treatment or to another level of care. Reports problems with providers to provider relations or management staff. Assures clinical staff compliance with credentialing requirements and monitors utilization and referral patterns, clinical case loads and program needs.

Coordinates program planning, implementation, and evaluation for programs in collaboration with members of the neighborhood / agencies. Identifies opportunities for philanthropic support to support program objectives.

Acts as client advocate, crossing multidisciplinary lines to meet client needs. Communicates, collaborates, networks with and acts as a consultant to other members of the health care team within and outside Corewell Health.

Develops support systems for client population and coordinates program with other system-wide/community support programs.

Initiates process improvement studies in order to measure the outcomes and evaluate services. Makes recommendations to improve the quality of services provided.

Participates in Hospital/Community committees as member and consultant on community / neighbor issues.

Qualifications

• Required Bachelor's Degree or equivalent in community health, education, nursing, social work or related field
• Preferred Master's Degree in community health, education, nursing, social work or related field
• 3 years of recent relevant community program development Required
• Previous grant writing experience. Preferred
• Bilingual, Spanish Speaking Preferred
• LIC-Registered Nurse (RN) - STATE_MI State of Michigan School Health Program, Maternal Infant Health Program - Healthier Communities Upon Hire Preferred Or
• LIC-Master Social Worker (MSW-Master) - STATE_MI State of Michigan Maternal Infant Health Program-Healthier Communities Upon Hire Required And
• CRT-Basic Life Support (BLS) - AHA American Heart Association School Health Program, Maternal Infant Health Program - Healthier Communities 90 Days Required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross School Health Program, Maternal Infant Health Program - Healthier Communities 90 Days Required
• LIC-Driver's License - STATE_MI State of Michigan School Health Program, Maternal Infant Health Program - Healthier Communities Upon Hire Required
• Physical Demands
• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 5 lbs
• Pushing Force > 5 lbs: Seldom up to 25 lbs
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Seldom
• Squat: Seldom
• Supine Lying: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹[None = No; Seldom = Yes]: Seldom
• How Corewell Health cares for you
• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status
• Primary Location
• SITE - Corewell Health Center for Wellness - 133 W Main St - Benton Harbor
• Department Name
• Community Impact St Joseph - Niles and St Joseph Hosp
• Employment Type
• Full time
• Shift
• Day (United States of America)
• Weekly Scheduled Hours
• 40
• Hours of Work
• 8:00 a.m. - 5:00 p.m.
• Days Worked
• Monday - Friday
• Weekend Frequency
• N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
• Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
• Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
• An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
• You may request assistance in completing the application process by calling 616.486.7447.