layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Residential Remodel Project Manager - Bilingual at Phillips Home Improvements

Manage residential remodeling projects from job start through completion and collection.
Review scopes with Sales and crews before work begins.
Lead job starts, regular project checks, and final punchouts.
Keep projects within their established budgets and moving toward completion.
Communicate proactively with homeowners and manage expectations throughout the project.
Hold crews accountable to scope, workmanship, schedule, and quality standards.
Resolve project and customer concerns quickly and professionally.
Collect final payment within 48 hours of project completion.
Maintain accurate CRM notes, exit reports, QA documentation, and before-and-after photos.
Identify appropriate add-on sales opportunities.
Ask homeowners for permission to place yard signs and support radius marketing efforts.
Request five-star reviews from satisfied homeowners at project completion.
Outcomes & Success Metrics
Winning in this role means consistently producing these results: Budget Performance: 100% or better
Monthly Revenue Produced: Minimum: $84,000
Target: $125,000
Elite: $167,000
Final Collection: Within 48 hours of completion
Positive Reviews from Approved Platforms
Minimum: 10% of projects
Target: 15% of projects
Elite: 20% of projectd
Personality Fit
The right person is structured, confident, and detail-oriented.
You like having clear systems to follow, but you can also make decisions when problems arise in the field. You communicate clearly, stay calm under pressure, and are comfortable holding both yourself and others accountable.
You notice details others miss. You follow through on commitments. And you understand that managing a project means managing both the work and the homeowner’s experience.
You’re a Great Fit If You…
Are bilingual in English and Spanish.
Have residential remodeling, home improvement, construction, or field project management experience.
Enjoy leading crews and holding clear standards.
Are organized enough to manage multiple active projects and deadlines.
Communicate confidently with homeowners, crews, Sales Representatives, Expediters and internal team members.
Are comfortable managing budgets, collections, documentation, and quality control.
Can make sound decisions when plans change or problems arise.
Use technology comfortably, including CRMs, photos, mobile apps, email, and text.
Take ownership instead of waiting for someone else to solve the problem.
Want your performance to be measured by results.
This Role Is NOT for You If You…
Avoid difficult conversations with crews or homeowners.
Struggle with details, paperwork, CRM notes, or documentation.
Wait until problems become urgent before communicating.
Need constant direction to keep projects moving.
Are uncomfortable discussing money or collecting payment.
Prefer to stay in the office rather than regularly visiting active job sites.
Blame Sales, crews, customers, or the office when something goes wrong.
Believe completing the physical work is enough, regardless of the customer experience.

Residential Remodel Project Manager - Bilingual

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