JOB SUMMARY:
Responsible for development, implementation, and execution of Munters Field Technician Development Program.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Develop and manage programs aimed at onboarding new hires and continuous growth and development for current Technicians.
Work closely with Management to schedule in field or Munters Academy training to address onboarding and/or training needs.
Closely evaluate and monitor Technician skillset.
Provide detailed reports after each session for Munters records, management review and discussion for next steps in development.
Continuously involved with program improvements that will lead to training enhancements and/or opportunities to better address Technician developmental needs.
KNOWLEDGE/SKILLS/ABILITIES:
Demonstrate skills necessary to Evaluate and Train Service Technicians in every area within their Roles and Responsibilities.
Ability to multitask and exceptional organization skills
Proven success with providing professional and courteous services in the field.
Able to analyze technical competencies in order to identify strengths and weaknesses for improvement opportunities.
Computer skills with Glovia, Astea, Word and Excel
Extensive familiarity with Munters product; SyCool, Geoclima Chillers, AHU, Oasis, Delta 3, Delta Flow, and HM3
Knowledge of:
BOM structures, Wiring Schematics, and HVAC controls
Basic understanding of application & product engineering practices
Basic understanding of refrigeration, and Data Center cooling equipment.
Munters Production Operations processes & procedures
Intimately familiar with all Service policies, processes, & repair procedures
ADDITIONAL RESPONSIBILTIES:
Understand that Field Service’s major role is one of timely responses to customers’ needs and focus as part of a team to help us be prepared at all times to support customers’ requests and needs.
Travel required - based on new hire locations and projects within their region, as well as travel to the Munters Academy in Virginia to lead classroom and/or hands on training sessions based on scheduling and content.
JOB QUALIFICATIONS:
High school diploma or equivalent
Minimum of 10 years in Electrical, Mechanical and HVAC equipment with troubleshooting.
Training and Presentation Experience
Experience or exposure to lean concepts
PHYSICAL REQUIREMENTS:
Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting
The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data, viewing computer terminals, expansive reading, etc.
The worker is not substantially exposed to adverse environmental conditions
