From Soho House's posting. “We” and “our” refer to the employer.
The role…
As Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day to day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.
Main Duties
People Management
Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
Manage recruitment, onboarding, performance reviews, training and development
Promote high team morale and retention through motivation, coaching and recognition
Set clear expectations and ensure all staff uphold brand and service standards
Conduct regular team meetings and manage team schedules effectively
Ensure the team consistently delivers exceptional service and memorable experiences
Productivity
Oversee scheduling of classes, personal training sessions and gym floor support
Maintain gym presentation and ensure all equipment is clean, functional and safe
Monitor member feedback and usage data to enhance gym programming and member engagement
Drive participation in group fitness classes and PT sessions
Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals
Financial Control
Support the delivery of budgeted targets, KPIs and revenue opportunities
Achieve KPI’s for class programming and PT sales
Ensure staffing, scheduling and resources are optimised to reflect business needs
Monitor and control operational costs while maintaining exceptional standards
Analyse member usage, sales data and feedback to inform business decisions
Track and report on member engagement, trainer productivity and class occupancy
Standards
Maintain a high level of safety, cleanliness and professionalism across the gym
Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
Uphold all health & safety procedures including risk assessments and incident reporting
Ensure gym staff are trained in safety procedures and certified where necessary
Monitor and evaluate team standards using feedback tools and internal audits
Set an example by maintaining a visible presence and actively engaging with members on the floor
Marketing & Member Engagement
Work with the marketing team to develop campaigns that drive usage and increase member engagement
Create monthly community fitness programming
Host events, workshops or wellness activations to build community within the Health Club
Proactively gather and act upon member feedback to continuously improve offerings
Business Development
Identify trends in the fitness and wellness industries and introduce innovative programming
Build partnerships with fitness brands, guest trainers and wellness experts
Regularly review the class schedule and fitness offering to ensure relevance and variety
Note:
All duties and requirements are essential job functions.
This job description is not exhaustive and the Gym Manager may be asked to undertake additional duties to support the smooth running of the Soho Health Club
Required Skills/Qualifications
5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting
Level 3 Personal Training certification (minimum)
Strong leadership with proven success in recruitment, training and performance management
Strategic, target-driven and results-oriented
Excellent organisational and communication skills
Collaborative and comfortable working cross-functionally
Highly adaptable, hands-on and solutions-focused
Passionate about fitness, with high standards of service delivery
Physical Requirements
Must be physically fit.
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 10 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 50 pounds.
Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K:
Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off:
Full- Time Employees have sick days + vacation days
Career Development:
Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact:
Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development:
An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic:
Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
Team Events:
From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal:
Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$75,000 — $80,000 USD
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
ZOLL · Chelmsford, MA; US MA Remote; Broomfield, CO; Atlanta, GA; New York, NY; Indianapolis, IN; Los Angeles, CA; Salt Lake City, UT; Orlando, FL; Dallas, TX; Chicag…
