layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - IT Professional II at Texas A&M University System

Manage and facilitate the resolution of complex requests for technical assistance.
Documents service requests and resolutions utilizing approved ticketing systems.
Analyze, prioritize, and manage multiple concurrent support activities and service demands.
Develop, maintain, and improve technical documentation, procedures, and knowledge resources.
Confer with and serve as a technical resource to other personnel in resolving procedural and technical issues.
Develop resource estimates, implementation approaches, and progress reports for support and project activities.
Ensure support activities are accurate and compliant with unit, project, and organizational quality standards.
Provide support and coordination for network infrastructure activities.
Coordinate or assist technical training, knowledge transfer, and professional development activities.
Ensure the security of customer data, systems, and applications.
Ensure compliance with applicable policies, rules, standards, and procedures.
Coordinate and resolve hardware and software issues with vendor technical support.
Install, upgrade, maintain, administer, and configure workstations and software.
May lead or participate in technical activities and provide progress reporting as part of a project team.
Provide advanced technical support for multiple offices remotely or through onsite visits involving travel.
Evaluate technologies, recommend improvements supporting operational and business needs.
Serve as a technical resource and escalation point for supported locations.
Perform other duties as assigned.
Required Qualifications: Associate's degree in applicable field or equivalent combination of education and experience.
One year of related experience in IT.
Knowledge of Microsoft 365 applications and related productivity technologies.
Demonstrated ability to perform troubleshooting, analysis, and problem resolution.
Excellent written communication, analytical, interpersonal, and organizational skills.
Ability to operate independently with limited onsite supervision.
Ability to prioritize and coordinate multiple competing technical demands.
Adaptability within a fast-paced and evolving technical environment.
Ability to multitask and work cooperatively with others.

IT Professional II

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