layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
TOC CUSTOMER SERVICE REPRESENTATIVE
San Antonio, TX, US
Source: Dollar General careers · View original posting
- Employment
- full time
Employer job description
From Dollar General's posting. “We” and “our” refer to the employer.
Provides essential support to the 24/7 Transportation Operations Center by assisting drivers, stores, and field teams with delivery, travel, and store operations through multiple communication channels. Uses strong communication and problem-solving skills to deliver real-time support and ensure prompt issue resolution.
***SUNDAY-WEDNESDAY 9AM-8PM***
The TOC Customer Service Representative (CSR) provides essential support to the 24/7 Transportation Operations Center (TOC). This role requires effective communication and problem-solving skills to assist drivers, stores, and field teams with delivery assistance, travel guidance, on-the-road support, and store operations support through phone, SMS, email, and chat. CSRs play a crucial part in ensuring successful customer service interactions by offering real-time support to addressing issues promptly.
Job Responsibility
Customer Support (65%)