layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
TOC CUSTOMER SERVICE ASSOCIATE
San Antonio, TX, US
Source: Dollar General careers · View original posting
- Employment
- full time
Employer job description
From Dollar General's posting. “We” and “our” refer to the employer.
Supports the Transportation Operations Center’s 24/7 operations by managing complex cases, performing track and trace, and reviewing door alerts and store orders. Utilizes strong analytical and critical thinking skills to resolve issues independently and maintain a portfolio of cases requiring advanced problem-solving.
***SUNDAY-WEDNESDAY 9AM-8PM***
The TOC Customer Service Associate (CSA) supports the Transportation Operations Center’s 24/7 operation by managing complex cases, performing track and trace, and conducting detailed door alert reviews and store order support. This role requires strong analytical and critical thinking skills to handle complex issues independently and provide data-driven results. CSAs maintain a portfolio of cases for follow-up and are integral to the team’s ability to resolve issues that require advanced problem-solving.
Job Responsibility
Complex Case Management (65%)