layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Sr. Business Process Analyst I - Senior Billing Analyst at Uber Freight

Operational Excellence & Billing Architecture
Create maps for existing billing processes, plan, perform and implement process improvement initiatives for billing activities
Organize, lead and facilitate team members across the organization, including sales, account managers and the finance operations BPO support team on freight billing processes
Develop and track metrics to provide data for process measurement while identifying indicators for future improvement opportunities.
Ensure new shippers are on-boarded correctly from an AR perspective
Manage and lead all on-boarding calls for new shippers, specifically related to AR and invoicing methods
Deliver presentations and training to team members and management around current billing processes and problems
Provide top-notch customer service to all Uber Freight customers, and provided an Uber Quality product on a daily basis
Manage a subset of customers & ensure that invoices are sent, received and there are no issues in the end-to-end process
Evaluate, map, and re-engineer end-to-end billing, invoicing, and Accounts Receivable (AR) workflows across legacy and primary enterprise systems to minimize manual touchpoints and increase automated throughput.
Partner with technical teams on enterprise platform migrations, leading Hypercare monitoring, risk mitigation, and cross-functional alignment to safeguard revenue cycles.
Oversee setup and operational health across Electronic Data Interchange (EDI), Robotic Process Automation (RPA), and manual invoicing channels; design robust fallback mechanisms to resolve temporary failures without revenue disruption.
BPO Partner & Operations Management
Third-Party Operations Oversight: Manage day-to-day execution with external BPO partner teams—establishing work queues, maintaining system access, monitoring SLA compliance, and tracking operational aging.
Escalation Management: Serve as the primary senior escalation point for complex billing exceptions, denied processing items, and operational roadblocks.
Governance, Risk & Financial Controls
SOX Compliance & Audit Ownership: Assemble, analyze, and deliver weekly/monthly audit packages to maintain strict SOX compliance across customer account configurations and AR write-offs.
Threshold & Exception Governance: Review, triage, and execute threshold approvals while analyzing exception queues to eliminate systemic root causes with Product and Engineering teams.
Strategic Reporting & Leadership
Executive Metrics & Reporting: Direct regular audits on billing discrepancies and compile executive-level Unbilled loads for FinOps leadership.
Standardization & Knowledge Management: Establish, standardize, and maintain comprehensive Standard Operating Procedures (SOPs), process flows, and operational documentation.
Team Leadership & Mentorship: Act as an informal leader and subject matter expert, mentoring junior team members and stepping in to lead operational continuity in the manager’s absence.
Travel: Up to 10%
Basic

Sr. Business Process Analyst I - Senior Billing Analyst

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Salary Type: Salary

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