layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Repair Coordinator at Lyft, Nashville, TN

1. Work Order & Repair Cycle Management
Repair Order Processing: Initiate work orders from diagnostics, inspections, and automated alerts; assign work to technicians based on skill, workload, and depot priorities; close completed repairs after verifying labor, parts, and "Three Cs" (Complaint, Cause, Correction) documentation in the fleet management system.
Cycle Time & Labor Oversight: Track vehicle downtime against SLAs, escalate stalled repairs (parts delays, diagnostic challenges), and review technician time against standard repair times to flag training needs.
Technician Liaison: Communicate repair priorities, parts availability, and work order status between operations and maintenance teams to optimize vehicle turnaround.
2. Inventory & Parts Management
Inventory Control & Transactions: Manage on-site inventory of AV components, consumables, and spare parts; execute all receipts, consumption, cycle counts, and discrepancy reconciliation through partner inventory systems (SAP), maintaining 99%+ accuracy.
Procurement, Kitting & Logistics: Track parts deliveries and expedite critical orders to prevent downtime, pre-kit parts for scheduled work orders, and manage inbound freight intake at the dock.
Service-Parts Integration: Allocate parts to active work orders and ensure consumption is accurately tracked to the correct vehicle/work order for billing and warranty.
3. Security & Quality Compliance
Proprietary Component Security: Maintain strict chain-of-custody and secure, limited-access storage for AV proprietary hardware and other high-value components, preventing unauthorized access or disposal.
Quality & Discrepancy Management: Maintain quarantine areas for non-conforming parts, verify inbound shipments against documentation, and report discrepancies (overages, shortages, damage) within 24 hours.
Documentation & SOP Adherence: Maintain audit-ready Repair Order and inventory records and conform to all partner service, inventory, and hardware transaction SOPs.
4. System Operations & Reporting
Fleet & Inventory Systems: Log all parts consumption and serial-number tracking in the fleet management system for full lifecycle traceability.
Reporting & Analytics: Generate inventory and service reports, analyzing consumption and cycle-time trends to optimize stock levels, throughput, and carrying costs.
5. 24/7 Coordination & Safety
Cross-Shift Continuity: Lead daily pass-down meetings and maintain handover documentation covering WIP, down vehicles, and safety campaigns to ensure continuity across shifts.
On-Call & Multi-Site Support: Provide on-call mobile support for off-hours crews, travel between depot/warehouse/third-party sites as needed, and coordinate with parts suppliers and repair vendors.
Safety & Environmental Compliance: Handle hazardous materials and waste streams per EHS/NFPA standards, use required PPE, and safely operate forklifts and pallet jacks per material handling and pedestrian safety protocols.
Technical Requirements
Proficiency with ERP or similar inventory management systems (SAP strongly preferred)
Ability to use fleet/shop management tools for work order processing and parts consumption tracking
Competency with mobile devices and inventory scanning equipment
Basic Microsoft Office/Google Workspace skills for reporting
Understanding of inventory management best practices (FIFO, cycle counting, ABC analysis)
Experience
High school diploma or equivalent required; Associate degree in Supply Chain, Logistics, Business, or related field preferred.
2+ years of experience with Shop Management Systems (SMS) or Fleet Management Systems and with ERP systems (SAP strongly preferred), including creating estimates, managing WIP (Work in Progress), inventory transactions, cycle counting, and reporting.
Demonstrated experience managing high-value or sensitive inventory with strict security requirements.
Strong attention to detail with a proven track record of maintaining high fleet availability and inventory accuracy (98%+) while meeting Repair Cycle Time SLAs.
Experience with automotive parts nomenclature, identification, and handling procedures preferred.
Physical capabilities including the ability to lift up to 50 lbs unassisted, maneuver heavy automotive components (100+ lbs) using pallet jacks, team lifts, or other material handling equipment, stand/walk for extended periods, and operate material handling equipment.
Forklift Certification: Willingness to obtain and maintain OSHA-compliant forklift certification (sit-down/stand-up) within 30 days of hire. Current valid forklift certification and prior heavy-part handling experience is a plus.
Valid driver's license with clean driving record for travel between locations.
Flexibility to work various shifts and provide on-call support during nights/weekends as needed.

Repair Coordinator

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