IT Systems Administrator

The Company

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Role

Medely's IT team is small, high-leverage, and remote-first. We support a distributed workforce on a modern SaaS stack including, but not limited to, Okta, Google Workspace, Slack, Zoom and Zoom Phone, Notion, our ticketing platform (Medely Help), Iru MDM, Rippling, Ashby, Torii, and dozens of business apps. Day-to-day support volume is modest and well-documented; most of this role's time goes to building, securing, and automating the systems underneath.

• This role is a hybrid: part hands-on IT generalist
• (the occasional password/MFA reset, break/fix, or machine swap, plus the employee lifecycle), part
• IT Systems Administrator
• (owner of identity, device, and SaaS architecture), and part automation architect

(the person who turns repeated work into workflows, APIs, and safe AI-assisted processes), all with a security-first mindset.

You'll be the engineer who makes access control automatic, auditable, and least-privilege by default, and who makes IT's operational data clean enough to measure, report on, and automate against.

Why this role exists

Support is manageable, but it can be smarter.

Truly hands-on IT work (a password reset here, a laptop replacement there) is light. The bigger opportunity is the repeatable stuff, like app access requests, which should be self-service, policy-driven, or fully automated.

SaaS sprawl and shadow IT are real.

Teams adopt tools quickly. We use Torii to discover and govern them, and we need someone to turn those findings into ownership, Okta-backed access, and renewal decisions.

Access control still has manual seams.

Some apps are provisioned from Rippling instead of Okta, some support SCIM but aren't configured, shared service accounts need governance, and RBAC for Sales/RevOps and other departments needs to be operationalized end to end.

The lifecycle has timing and trigger gaps.

Rippling → Okta activation timing, Ashby/Rippling → ticketing platform onboarding triggers, and offboarding audit trails all need durable, engineered workflows.

Device trust is maturing.

Okta Device Trust with Iru on macOS and Windows is live and expanding; we've seen why enrollment controls (not just access controls) matter.

AI adoption is accelerating.

Claude, Notion AI and agents, and n8n are in use. We need someone who can enable them quickly and safely, with scoped access, data-sensitivity controls, and governance.

We have the platforms to automate.

n8n (self-hosted), Okta Workflows, ticketing platform workflows/webhooks/API, and Notion databases are in place. We need someone who lives in them.

What you'll own

Responsibilities include, but are not limited to, the following:

• 1) Identity & access management (Okta-first)
• Own Okta as the control plane: SSO (SAML/OIDC), SCIM provisioning, group rules, profile/attribute mapping, authentication policies, MFA/FastPass, and admin role scoping
• Drive Okta to be the single source of provisioning for every eligible app; migrate remaining Rippling-provisioned apps and configure SCIM where supported but unused
• Design and maintain RBAC by department, role, and seniority; publish and maintain access control matrices
• Build birthright access, time-bound access (e.g., international travel), and automatic revocation
• Govern service and shared accounts: inventory, ownership, conversion to named accounts, credential rotation
• Run recurring access reviews and produce audit-ready evidence for SOC 2 and security reviews
• Partner with Security on zero-trust posture, device admission, geofencing, and Okta system log monitoring
• 2) Automation, workflows & integrations
• Design, build, and maintain automations in n8n, Okta Workflows
• , and our ticketing platform
• , connecting Okta, Rippling, Ashby, the ticketing platform, Slack, Google Workspace, Notion, and business apps
• Use REST APIs, webhooks, OAuth/API tokens, and JSON payloads confidently; read vendor API docs and build reliable integrations with error handling, retries, logging, and alerting
• Automate the employee lifecycle end to end: pre-hire prep, staged Okta creation and timed activation, Day-1 access, role/department changes, and offboarding with access revocation and audit trail
• Partner closely with HR / People Ops on lifecycle management: agree on HRIS data standards and trigger timing, coordinate start dates, role changes, leaves, and terminations (including sensitive or same-day exits), and handle HR data with discretion
• Turn access requests into self-service catalog items with approval routing by app sensitivity (Slack approve/deny, owner approvals, automatic provisioning on approval)
• Treat automations as production systems: version control or exportable definitions, documentation, runbooks, credential hygiene, least-privilege service accounts, and ownership
• 3) Device management (macOS & Windows)
• Our fleet is roughly 85% macOS and 15% Windows. Mac is the default, but Windows users get the same level of support, security, and polish.
• Own MDM across macOS and Windows (Iru; experience with Kandji, Jamf, and/or Intune expected): enrollment (ABM/ADE, Autopilot), blueprints/profiles, compliance baselines, patching, app deployment, and FileVault/BitLocker
• Maintain and extend Okta Device Trust (device identity certificates, managed-device attestation, desktop and mobile auth policy rules)
• Harden enrollment controls so factors and devices can only be enrolled from managed, compliant hardware
• Own hardware lifecycle tooling and data: assignment, shipping, recovery, resale/disposal, and reconciliation with Finance

What success looks like

First 90 days

• Fully onboarded on Okta, Iru, the ticketing platform, n8n, and Notion admin; owns a defined set of IT Roadmap workstreams with weekly deadlines met
• Delivers a provisioning gap report: every app's SSO / SCIM / provisioning source / shared-account status, with a remediation plan
• Ships at least 2–3 production automations that measurably remove manual ticket work (e.g., top app access requests)
• Completes a Torii shadow-IT review: every discovered app is triaged, has an owner, and is either sanctioned under Okta or retired
• Audits Zoom and Zoom Phone: license and number inventory, call queue and routing map, E911 addresses, and recording settings, with fixes for any gaps

6 months

• Okta is the provisioning source for all eligible apps; Rippling-provisioned gaps closed
• Access requests for top apps are self-service with policy-based approvals and auto-provisioning
• Onboarding/offboarding is triggered, timed, and audited end to end
• Ticket deflection and time-to-resolve trend in the right direction, with a monthly ticket insights report

12 months

• Quarterly access reviews are automated and audit-ready
• Device compliance and device trust coverage near 100% across macOS and Windows
• IT operational data (SaaS, access, assets, tickets) is trusted and powers dashboards and AI-assisted workflows
• Required qualifications
• 4+ years in IT operations / systems administration / IT engineering in a SaaS-first, remote company
• Deep, hands-on Okta administration
• : SSO (SAML/OIDC), SCIM, group rules, attribute mapping, authentication policies, Device Trust, and Okta Workflows
• Hands-on MDM for both macOS and Windows
• (Iru/Kandji, Jamf, and/or Intune), including ABM/ADE, Autopilot, compliance policies, and app deployment
• Genuinely comfortable supporting both macOS and Windows
• . Our environment is about 85/15 Mac to Windows, so you need to be just as effective troubleshooting, hardening, and deploying on Windows as on Mac

Microsoft 365 / Office 365 experience: licensing and app deployment (Word, Excel, PowerPoint, Outlook), Entra ID basics, coexistence with Google Workspace, and supporting Office apps on both macOS and Windows

Proven experience building automations and integrations with n8n (strongly preferred), Okta Workflows, Zapier/Make, or Workato — using REST APIs, webhooks, and JSON

Core competency: building with AI in a governed way.

Hands-on experience building with LLM APIs (Anthropic/OpenAI), MCP connectors, and AI agents. You scope access to least privilege, protect sensitive data, keep a human in the loop where risk warrants, log what the AI does, and document how it works

Strong understanding of least privilege, RBAC, joiner/mover/leaver processes, and SOC 2–aligned IT controls

Proven partnership with HR / People Ops on employee lifecycle management: onboarding, transfers, leaves, and offboarding, built on clear handoffs, shared data standards, and confidentiality

• Hands-on 1Password admin experience (Business or Enterprise): provisioning, vault design, permissions, policies, account recovery, and shared-credential governance
• A security-minded approach: comfortable reading auth logs, spotting risky configurations, and pushing back when convenience would weaken a control
• Experience with SaaS management / shadow IT discovery (Torii, Productiv, Zluri, or similar)
• Google Workspace administration (groups, shared drives, security settings, data transfer)
• Hands-on Zoom and Zoom Phone administration
• : licensing, SSO/SCIM, meeting and recording policies, number management and porting, call queues, auto receptionists, routing, and E911
• Advanced experience administering ticketing platforms

(Jira Service Management, Freshservice, Zendesk, Intercom, or similar): building and maintaining workflows, routing and assignment rules, request forms and catalogs, SLAs, queues, and integrations

Technical translator, in both directions:

able to explain complex technical solutions in plain English to executives, HR, Finance, and everyday users, and to turn vague business needs ("I just need it to work like this") into clear technical requirements, designs, and workflows

Clear writer: produces runbooks, KB articles, and decision docs that technical and non-technical readers can both follow

Reliable owner: keeps work visible, meets deadlines, raises blockers early

Self-starter with a real appetite for technical growth:

takes initiative without waiting to be asked, and has a track record of upskilling on their own, such as learning new platforms, earning certifications, building side projects, or picking up new tools like n8n, APIs, and AI

Certifications

• Strongly preferred
• Okta Certified Professional
• Okta Certified Administrator (Okta Certified Consultant / Workflows a plus)
• Notion certification (Notion Admin / Notion Essentials or equivalent)

Nice to have

• Apple Certified Support Professional / Apple Deployment and Management
• Microsoft Endpoint Administrator (MD-102) or equivalent Intune certification
• Jamf or Kandji/Iru certification
• Google Workspace Administrator certification
• Zoom Phone or Zoom Workplace admin training/certification
• Security fundamentals (CompTIA Security+, or similar)

Expectation:

If not already Okta Certified, the hire completes Okta Professional and Administrator certification within the first 6 months (training available via our Okta Expert Learning Pass).

• Nice-to-have experience
• Intercom experience**:** workspace administration, inboxes and teams, assignment and routing rules, workflows and bots, Fin AI, help center, and integrations
• Scripting: Python, JavaScript, Bash, or PowerShell
• Rippling, Ashby, Torii (or similar SaaS management), Material Security, Slack admin/Workflow Builder

Touchpoints with GTM systems, especially Salesforce: user and license management, profiles and permission sets, Okta SSO/provisioning, connected apps and integration users, and sandbox access

Familiarity with the broader GTM stack: Gong / Gong Engage, Salesloft, HubSpot, LeanData, ZoomInfo, Clay, Gainsight, Intercom, Segment, and

Letter.AI

• (or similar sales engagement, routing, enrichment, and CS tools)
• Experience partnering with RevOps / GTM Systems on access bundles, onboarding and offboarding across GTM tools, integration and API token governance, and license true-ups
• Basic data modeling; building dashboards in Notion, Metabase, or Tableau
• Supporting audits (SOC 2) with evidence collection

How you work

Automate the second time:

fix the ticket, then fix the system that caused it

Security by default:

least privilege, clean offboarding, scoped AI, no secrets in Slack

Documentation is part of done:

if it isn't in Notion, it isn't finished

Ownership and visibility:

every piece of work has an owner, a card, and a deadline

Service-first:

calm, clear, equal urgency for everyone

Always leveling up:

you spot what's next, teach yourself, and bring new skills back to the team

Plain English first:

no jargon walls. If a stakeholder can't explain your solution back to you, it isn't communicated yet

Core stack

Including but not limited to:

Okta (SSO, SCIM, Workflows, Device Trust) · Iru MDM (macOS & Windows) · Microsoft Intune · n8n · Ticketing platform (Medely Help) · Notion · Google Workspace · Microsoft 365 · Slack · Rippling · Ashby · Zoom Workplace & Zoom Phone · Material Security · 1Password · Torii · Claude / Anthropic · Delphina · Metabase / Tableau · Jira/Atlassian

• Why Medely: Benefits & Perks
• Competitive Compensation: Based on experience and performance
• Long-term Incentives: 401k
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
• Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
• Paid parental leave

Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

Ownership: Drive meaningful business impact on a team you’ll help build and define!

Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.