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Bentonville, AR
Source: Sam's Club careers · View original posting
From Sam's Club's posting. “We” and “our” refer to the employer.
Position Summary...
In this role, you’ll lead the day-to-day execution and operational performance of Walmart’s Big & Bulky supply chain business, helping ensure large-item merchandise moves efficiently through the fulfillment and delivery network. You’ll use data, performance insights, and cross-functional partnerships to identify operational issues, resolve service disruptions, and improve execution across transportation, fulfillment, and delivery operations.
You’ll work closely with the stakeholders and carriers to execute business priorities, monitor key performance indicators, and implement operational improvements that enhance customer experience, service reliability, efficiency, and cost performance. You’ll also lead and develop a team responsible for delivering consistent operational results and driving accountability across the business.
The Big & Bulky team supports the fulfillment and delivery of large-item merchandise, connecting transportation, fulfillment operations, delivery providers, merchandising, and other supply chain partners to deliver a reliable customer experience.
Our team focuses on operational execution, performance visibility, issue resolution, and continuous improvement across the Big & Bulky network. We work collaboratively with internal teams and external service providers to address operational challenges, improve delivery performance, manage costs, and ensure business priorities are translated into measurable results.
What you'll do...
Oversee day-to-day Big & Bulky supply chain operations, ensuring effective execution across fulfillment, transportation, and delivery processes. Identify and resolve operational issues, service disruptions, and execution gaps that impact customers and business performance.
Monitor and analyze key performance indicators, including on-time delivery, delivery speed, customer experience, capacity, productivity, and cost. Identify performance gaps, conduct root-cause analysis, and drive corrective actions to improve results.
Partner with transportation, fulfillment operations, merchandising, customer care, technology, and other stakeholders to resolve operational constraints, improve coordination, and ensure consistent execution of business priorities.
Work with internal and external delivery partners to monitor service performance, communicate operational expectations, resolve escalations, and drive accountability through performance reviews and scorecards.
Identify process inefficiencies, operational gaps, and cost-reduction opportunities. Lead the implementation of practical improvements that strengthen service reliability, simplify workflows, reduce waste, and improve operational efficiency.
Execute initiatives and business priorities established by leadership. Coordinate implementation activities, manage timelines, track progress, identify risks, and escalate barriers to ensure successful delivery of expected outcomes.
Develop and maintain performance reporting, operational scorecards, and business updates. Translate data into actionable insights, communicate risks and opportunities, and provide recommendations to support timely operational decisions.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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