Education & Consumer Experience Manager - FTC

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

About our role:

This is a fixed term contract position for up to 5 months and will be on a reduced 3 day work week.

Working closely with the Education and Retail teams, this role will develop and deliver engaging training and coaching programmes that strengthen the UK in-store team capability and elevate the Molton Brown consumer experience. With a particular focus on key commercial priorities, including the priority new launch in Q1 2027, the role will ensure retail teams are confident in communicating brand and product stories and delivering exceptional consumer experiences that drive engagement and sales.

The role will also support the planning and delivery of consumer events and experiential activations, creating memorable brand experiences that encourage product discovery, build brand advocacy and strengthen consumer relationships.

What you will do:

• Retail Education & Team Readiness
• Deliver engaging training and coaching programmes that strengthen in-store team capability, brand storytelling, fragrance knowledge and selling techniques.
• Build team confidence in product discovery, fragrance consultations and communicating the distinctive Molton Brown brand experience.
• Equip retail teams with the knowledge and skills to deliver exceptional consumer experiences and support commercial performance.
• Work collaboratively with Education and Retail teams to identify capability gaps and prioritise training needs.
• In-Store Consumer Experience
• Identify opportunities to elevate the in-store experience, ensuring consumers receive engaging, knowledgeable and consistent brand interactions.
• Coach teams on delivering effective fragrance consultations, product discovery and sensory-led experiences that encourage trial, consideration and purchase.
• Partner with Retail and Education colleagues to improve service standards, strengthen consumer engagement and share best practice across stores.
• Product Launch & Retail Readiness
• Lead the delivery of targeted retail training and readiness initiatives for key product launches, with an initial focus on the hero launch in Q1 2027.
• Ensure relevant teams are confident in communicating product stories, benefits and points of difference.
• Support the development and delivery of launch education materials, selling tools and practical in-store guidance in partnership with Brand & Education.
• Consumer, PR Events & Experiential Activations
• Support the delivery of consumer events and experiential activations that bring the Molton Brown brand to life and encourage product discovery.
• Equip teams to host consumers confidently and deliver engaging, premium brand experiences that build brand advocacy and strengthen consumer relationships.
• Work with Marketing and Education stakeholders to support press & influencer eventing on-the-day delivery.
• Performance Measurement & Project Delivery
• Establish clear deliverables, milestones and success measures for training, retail readiness and consumer experience initiatives.
• Track product knowledge, team confidence and consumer experience measures.
• Evaluate Retail team effectiveness, sharing insights, progress updates and recommendations with key stakeholders.

What you will need:

• To university degree level or equivalent
• 7 years + experience in beauty, fragrance or premium retail, ideally within education, retail training, customer experience or field development
• Strong product knowledge and a passion for fragrance storytelling, consumer engagement and luxury service
• Proven ability to deliver engaging training, coaching and capability-building programmes for retail teams
• Confident presenter and facilitator, able to motivate teams and translate brand stories into practical selling behaviours
• Experience supporting press & consumer events, retail activations or experiential initiatives
• Highly organised, proactive and hands-on, with the ability to work across multiple stores and stakeholders
• Commercially minded, with an understanding of how team capability and consumer experience influence conversion and sales
• Collaborative approach, working effectively with the existing Education team, Marketing and Retail stakeholders

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

An entrepreneurial environment where passionate and innovative teams come together.

Respect, teamwork and collaboration are at the heart of how we work.

A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)

A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more…

Learning and development opportunities

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