Account Manager

The Account Manager is responsible for managing and developing relationships with existing commercial customers, ensuring consistent communication, proactive follow-up, and a positive customer experience. This role serves as the primary point of contact for assigned accounts, coordinating with internal teams to keep quotes and projects on track, address customer needs, and identify opportunities to strengthen relationships and grow existing business.

Manage relationships with existing commercial customers, serving as a reliable point of contact for questions, project updates, and ongoing needs.

Build strong customer relationships through proactive communication, consistent follow-up, and a thorough understanding of each customer's business.

Coordinate customer requests and project details with internal teams to ensure timely and accurate responses.

Follow up on quotes, outstanding information, pending decisions, and open customer requests to keep projects moving forward.

Communicate pricing, project scope, timelines, and next steps clearly to customers.

Maintain accurate customer records, quotes, and opportunity updates in the CRM.

Identify opportunities to strengthen existing relationships and support additional business from current customers.

Coordinate smooth handoffs to Project Management and Operations while remaining engaged in the customer relationship throughout project execution.

Anticipate customer needs, address concerns, and work with internal teams to resolve issues promptly.

Requirements

• 5+ years of experience in account management, customer relationship management, inside sales, or a related B2B role.
• Strong relationship-building and customer service skills, with a proactive approach to communication and follow-up.
• Excellent organizational skills and the ability to manage multiple customer accounts and projects simultaneously.
• Strong written and verbal communication skills.
• Experience using CRM software to track customer interactions, quotes, and follow-up activities.
• Ability to coordinate across multiple departments and keep projects and customer requests organized.
• Strong attention to detail, accountability, and problem-solving skills.

Preferred Qualifications

• · Experience in commercial construction, building products, accessibility solutions, or a manufacturing environment.
• · Experience working with general contractors, modular building companies, dealers, or national accounts.
• · Familiarity with ERP systems, quoting platforms, or project management software.
• · Ability to interpret basic construction drawings and project specifications.
• · Experience working with purchase orders, project quotes, and commercial customers.