layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
New York, NY, US
Source: talentpluto careers · View original posting
From talentpluto's posting. “We” and “our” refer to the employer.
Our partner is a venture-backed Series A software company building the payroll and back-office platform that modern startups run on. The team is roughly 45 people in New York, growing quickly, and preparing its next round. Customers are startups and small businesses who depend on the product for something they cannot afford to get wrong, which makes the post-sales organization central to the business rather than an afterthought.
The Opportunity
This is a people-leadership role, not an individual contributor seat. You will take over an account management team of three and own how it works: the playbooks, the coaching cadence, the standards for retention and expansion, and the reporting that tells the leadership team what is really happening in the book. Today the wider customer organization has managers for customer experience and activations; account management is the layer that has never had one.
You will report to the Head of Customer Success and partner directly with the founders. The team is small enough that your structure becomes the company standard, and the roadmap for the role is explicit: as the customer base scales over the next year, this seat is the path to Head of Account Management.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
talentpluto · New York, NY, US
talentpluto · New York, NY, US
talentpluto · New York, NY, US
talentpluto · New York, NY, US
talentpluto · New York, NY, US
talentpluto · New York, NY, US