Billing controls and policy details can change faster than educational help content. Use the Pricing page and your account billing screens as the transaction source of truth. Use the Refund and Cancellation Policy for policy language.
- Check the active plan
Confirm whether the account is Free, Pro, or Premium before changing anything.
- Review renewal timing
Look at the current billing period so you understand when access or charges may change.
- Use account billing controls
Make changes through the product billing flow when available.
- Contact support when unclear
If the billing state looks wrong, include the account email and what you expected to happen.