Support can usually diagnose problems faster when the request includes the account email, the page or feature, what you expected, what happened, and when it happened. You do not need to share passwords, verification codes, payment card numbers, or private credentials.
| Include | Do not include |
|---|---|
| Account email and feature name. | Passwords or one-time codes. |
| Screenshots that hide sensitive details when possible. | Full payment card numbers. |
| Exact error message or step where the flow stopped. | Private credentials or API keys. |
| What you expected to happen. | Unrelated personal documents unless support requests them through a safe channel. |
For general help, use the Support page or email support@layiq.ai. If the problem involves billing, include the account email and a short description of the billing state you expected.