If sign-in or email verification is not working, first confirm that you are using the same email address you used to create the account. Many account issues come from signing in with a different provider or address than the one tied to the workspace.
- Check the email address
Use the exact address tied to the account or invitation.
- Request a fresh code or link
Verification links and codes can expire. A new request is usually safer than retrying an old one.
- Check spam and filters
Search for Layiq and check spam, promotions, and corporate filters.
- Contact support
If access still fails, include the account email and the step where the flow stopped.
Do not share passwords or verification codes in support messages. Support can help diagnose the account state without needing those secrets.